Furniture, building materials, online shopping, four quality traps, have you encountered?

Focus on 3.15 home online shopping · Quality articles Planning language: In recent years, e-commerce has been the limelight for a while, online shopping home building materials have never become the mainstream way of consumer decoration. This year, "3·15 International Consumer Rights Protection Day" has paid attention to online consumption for the first time in history and advocates network integrity.
"Information Times·Home Space" revolves around the theme of “15. Network Integrity and Consumption without worry” in 2017. From the dimensions of price, quality and service of online shopping furniture and building materials, analyze the cases of honesty and dishonesty, and let the online purchase of furniture Consumers of building materials and home products are truly worry-free online shopping.
Information Times reporter Yang Jun began in 2015, Tmall, Jingdong and other e-commerce platforms have gradually launched the purchase of furniture, building materials, "delivery to the home", "worry-free installation" two major services, large pieces of furniture and building materials online sales The uptrend is obvious. In addition to the convenience of leaving home, the relatively favorable price is also a major reason why many young consumers are happy to purchase furniture and building materials online. However, it should be noted that low prices may not really buy good quality home products of the same quality.
Quality problem 1: poor quality parts
Case: At the end of December last year, Mr. Li, who bought a modern minimalist style 1.8-meter double-bed double bed at the All-Friendly Furniture Tmall flagship store, said that he and his wife chose this explosive model-style simple bed bought for a long time, which was bought before. The quality is much worse. There are only two short screw links on the left and right sides of the bed. It is broken with a force, and the decoration style of the house is Nordic wood color. The small round sticker of this bed screw hole is white. The customer service also said that the wood color paste white does not affect the appearance. "When I installed my wardrobe, I broke a few hinges that connected the door. I said that I didn't give it up for a few days. It didn't meet the attitude and image of such a big brand." Mr. Li commented after receiving the goods.
Merchant: All-Friends Furniture Tmall flagship store customer service said that the problem product needs to be photographed and registered with it, and then submitted to the after-sales service.
Analysis: In addition to price factors, product appearance and functional quality are the key to determining the e-commerce shopping experience. Many consumers who have online shopping experience generally report that the furniture products purchased online will have problems such as incorrect board, large color contrast, insufficient number of accessories, and poor quality.
Quality problem 2: Material label confusion
Case: Last year, "Double 12" purchased the new Chinese solid wood corner sofa in the Tiger Wood Tmall flagship store. Mr. Su said that the product claims to be solid wood. After receiving the goods, it is found that the frame is actually MDF. The product packaging is written on a high grade melamine board. "I later learned that the same material, Lin's wood price is one-third more expensive than other Taobao stores, and the whole solid wood is cheaper than the combination of his wood and wood." Mr. Su wrote in the evaluation, " After writing a bad evaluation, the customer service said that she could refund 500 yuan to her to change the praise, no wonder so much praise."
In addition, Mr. Su also spit out the channel, he bought a total of 15,000 yuan of furniture, I hope the master came to the door to fill the paint, reminded for a few days did not reply.
Merchant: For Mr. Su's shopping experience, Mr. Ma, deputy general manager of Lin's Wood Industry, told reporters that he would be actively resolved after checking in the background to verify the authenticity of the order and the handling situation at that time.
Analysis: As a traditional functional product, the value of furniture is mainly reflected in the design and materials. Especially solid wood furniture, the name is different, the quality, the difference is great. For example, the difference between solid wood and solid wood composites, the difference between oak, eucalyptus, ash and other woods, consumers do not know much about these aspects, and even some merchants describe cheap rubber wood as oak.
Quality problem three: the smell is too good
Case: Mr. Liao, who lives in Haizhu District of Guangzhou, told reporters that when he renovated in December last year, he bought a pink solid wood bed and a desk at the Taobao store for his 3-year-old daughter. The two pieces cost more than 8,000 yuan. After a week, the furniture was delivered to the house. When you moved into the house, there was a pungent smell. The window opened to feel better. After reacting with the store, the customer service insists that it is the taste of wood, not the smell of formaldehyde. It is better to open the window and ventilate. After Mr. Liao opened the window and ventilated for one month, the taste gradually faded.
"One day I played the game and accidentally poured the tea on the table, but it oozes the obvious brown color. I can't wipe it off. I went to ask the store. The store told me that this is because the furniture is semi-closed. The water-based wood lacquer is much stronger than the oil-based lacquer, but there is no traditional oil-based wood lacquer in terms of sealing. Oil stains and stains are easy to penetrate into the color.” Mr. Liao said helplessly: “Okay, fish and The bear's paw can't have both, and it can only be like this."
Merchants: For the problems of their own furniture, the owner Mr. Wang responded that the current domestic waterborne wood lacquer technology has yet to be matured, and it is indeed in the improvement stage in terms of hardness, stability and sealing of the paint film. However, he said that the use of environmentally friendly water-based paints for children's furniture is a general trend and a corporate conscience.
Analysis: For families with a treasure, the most important thing to buy furniture, especially children's furniture, is the environmental protection of the product. Insiders pointed out that many children's furniture brands frequently explode the problem of excessive formaldehyde, not to mention the various online small stores. Children's furniture purchased online may have problems such as excessive formaldehyde emission, unsafe structure, excessive heavy metals, and lack of warning signs. From the test data of children's furniture, the medium-density fiberboard, also known as the "medium-fiber board", has a high formaldehyde emission, generally around 1.0 mg/L. The amount of formaldehyde released from the particleboard is low, about 0.3 mg/L. Relatively speaking, the solid wood sheet furniture has the lowest formaldehyde emission, generally below 0.1mg/L.
Quality problem four: fragile and not durable
Case: I bought a deodorant mute siphon toilet at the official flagship store of Hengjie Sanitary Ware in the year before this year. I said that I bought a big product online for the first time. I thought it was a pleasant shopping. When I opened it, the water tanks on both sides were cracked. The customer service said that they did not personally inspect the goods at that time and was told to re-purchase at a preferential price.
"Through this shopping, I suggest you go to the physical store to buy such large pieces of fragile goods. When the problem occurs, you can solve it. And when you buy a replacement online, you have to take a photo and you have to shoot the video and talk to the customer service for a long time. It is a waste of time. And energy." Miss Sun suggested.
Merchants: The person in charge of Hengjie Sanitary Ware said that the company's e-commerce department has corresponding policies on after-sales problems such as logistics and quality. If the order number or delivery address is confirmed, there will be further follow-up.
Analysis: In foreign countries, because of the high labor costs, the toilet is mostly a split toilet that can be transported by one person. For ceramic products, there is indeed a risk of damage to long-distance transportation. Before the order is placed, you can discuss with the customer service the liability and compensation for the risk of transportation damage.
Expert advice 1. Choose the official flagship store of the brand with good reputation and good reputation.
Wang Ke, president of the Guangdong Furniture Association, said that according to the statistics of the association, 90% of the branded furniture products have been opened online in Tmall and Jingdong for online sales, which are connected online and offline, and some during the “Double Eleven” period. There will be promotional activities, choose a good reputation, good reputation to buy, relatively safe. Once the product has problems, it is convenient to return the claim.
However, an online shopkeeper who runs sanitary ware in Foshan reminds consumers that some manufacturers or online shop merchants will put some defective products into the online store to “digest” at a low price. Some buyers have received the goods to see the cockroaches, and often because they are too lazy to return the goods and are forced to accept the goods; and many praises and reviews are bought by the store, the buyer's comments can not be blindly believe, "the more those The more hyped and touching comments are, the more likely it is that the editors are likely to be friends and relatives.
2. The physical store understands the product information online to confirm and then place an order.
The furniture brand in the physical field is the first line and the back line, while the pure e-commerce brand is the first line and the bottom line. For such brands, consumers should try to choose the brand of the offline experience store to facilitate future return and after-sales service needs.
Zhu Changling, chairman of the China Furniture Association, said that at present, China's online shopping furniture market is still immature, relevant laws and regulations are still blank or not perfect, and disputes arising from online shopping furniture are also increasing. Before online shopping, it is best to go to the physical store to look at similar products, to understand the market price, materials, crafts, etc. of the furniture, carefully ask the customer whether there is a test report, three packs of proof, and then online orders. At the same time, it is recommended to use a third-party payment. The goods are inspected at home and tested for a few days to ensure that there are no problems before paying the money.

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