Customized furniture after-sales disputes frequently industry should develop a unified standard

At present, the main customization is integrated home, which is also the so-called "big home" concept. In addition to providing regular products, home furnishers have extended the direction of cabinets, custom cloakrooms, storage cabinets and accessories, while building materials companies seem to be more inclined to propose the concept of whole house customization, not only providing traditional wooden doors, cabinets, wardrobes. The stairs, the floor, and the idea of ​​going deep into the home, this is especially reflected in the solid wood custom manufacturers.

14 pieces of furniture are not the same as can be installed

At the end of 2013, Ms. Chen said that Ms. Chen had purchased more than 20,000 yuan of furniture. After signing the contract with the seller, the other party sent the designer three times to measure the door and agreed on the delivery time. However, when the goods were delivered to the door and installed, I found that the 14 pieces of furniture were not the same.

The design requires two sides to open the door, a compartment that was originally intended to be installed on the balcony. The goods were delivered not only on one side, but also in the length, width and height. They could not be installed. The desk on the window sill could only be put in, but after being put in, the wall was not right angled. One pull will touch the wall; in addition, after the TV cabinet is installed, the original socket is blocked; although the shoe cabinet can be installed, but the gap with the original space is two or three centimeters.

The surface of the veneer is smashed into the sky.

Ms. Wu, who is currently undergoing renovation, plans to have children in recent years. All the wooden furniture in the house is made of solid wood. Before the decoration, Ms. Wu decided. Avoid the hidden dangers of formaldehyde caused by slab furniture. Under the hard work, I wandered around the major shopping malls in Hangzhou. I found that the wooden furniture in the mall is exquisite in workmanship and good in materials, but sometimes it will still use environmentally friendly MDF on the inner panel, which makes her still have some concerns.

In mid-June last year. Just to the netizens to come to the business address, when I went online, I stumbled upon a netizen's custom-made solid wood furniture. Prepare to order a set of solid wood furniture there.

In the process of contacting the manufacturer. After carefully inquiring about all the materials used by the manufacturers, Ms. Wu was extra cautious. Deliberately require manufacturers to pay attention to proper use of materials and transportation safety during production. Customized a set of solid wood furniture, the main business of the store shop under the birch + accessories fir "order. Inside clearly written "the manufacturer promises absolutely no use of MDF", Ms. Wu also keeps the online chat with the manufacturer.

When I saw the furniture, I was petrified instantly. Is this the high-end solid wood furniture promised by the merchants? Ms. Wu described her mood when she first saw the finished furniture. Say. The color is brownish yellow, and the sound is not as good as the solid wood, but it is a thin, crisp sound. At that time, I asked the master of the installation curiously, but the master said that it was such a way to block her doubts.

Detailed agreement on the contents of the contract

The above two examples are just a microcosm of custom furniture disputes this year.

At present, the main consumer groups in the decoration market are slowly shifting from “70s” to “80s” to create a personalized home style. Coupled with the fact that custom programs have not been standardized, more and more consumers have chosen custom furniture. However, the current custom furniture market lacks uniform national or industry standards. Leading to consumer complaints. For example, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, and the common payment is required when the signing is signed.

Industry insiders suggest. Consumers should make detailed arrangements with the operators on the size, price, material, style, color, damage, delivery time and other important contents of the furniture before customizing the furniture. And clearly marked on the contract content and drawings. It is recommended that the consumer can keep a final payment, and the inspection will ensure that the payment is correct, which is convenient for rights protection.

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Packing

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Henan Jinbailai Industrial Co.,Ltd , https://www.hnjblfirepit.com