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I believe we often go to the supermarket for shopping. Especially when we checkout the cash collection at the weekend, when we wait for long queues, we will inevitably complain that the cash registers are too slow or the cashiers are too slow. At this time, a reasonable cash register checkout channel is particularly important.
Convenience store cashiers and cash registers are located at the entrance and exit, and the cashiers are divided into exits and exits at the outskirts of the population. The checkout channel (export channel) can be set to 1 or 2 according to the size of the store, and then the number of cash registers can be separately configured according to the forecast of the business scale. Under the conditions permitting, you can also set up a "No shopping channel" as a special channel for customers without shopping, so as not to cause congestion at the entrance and exit.
What kind of cash register checkout channel will make your shopping more enjoyable?
The width of the checkout channel is generally designed to be 1~1.2 meters, which is the best size for two customers to pass normally; the length is generally 6 meters, which is the length of the checkout counter itself is about 2 meters, the cash register and the nearest The distance between the shelves should be at least 4 meters to ensure that there is enough space for waiting customers.
According to the research findings of the retail industry researchers on the relationship between customers waiting for payment time and emotional changes, the customer waited for settlement time within 90 seconds for the customer to feel correct; if more than this time period, the customer's feeling will appear difference. For example, when a customer who waits for 2 minutes asks for a waiting time, most answers are "3-4 minutes." The average customer's wait for payment cannot exceed 8 minutes, otherwise the customer will have serious irritability.
The number of checkout counters should be designed to satisfy the customer's ability to settle payments faster after shopping. In the United States, the supermarket cash register setting is based on the area of ​​the store, and its standard is 1/180 square meters. Of course, for the customer, the number of checkout counters is naturally as much as possible, but considering the operating costs, it is impossible to increase the number of stations without restriction.
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