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Source: Internet
Time passed quickly, and by the end of the year, it was the time of troubles in the discussion. Nowadays, the society is worse than the accounts, not offended, and the accounts are said to be good, and they have to hang on their faces. How many false smiles on the face, even give gifts, in order to recover the account they deserve.
If you say a phone call, you can take the initiative to send money to the door, that is, keep the integrity, be regarded as the best first-class good person; call a few times, the phone said that it is good, immediately come to the knot, immediately come to the knot ... but it is not coming Is it a delay? For the time being, it is still a second-class good person; if you don’t pick up the phone, then you can shut down and go directly to the door. It’s also said that it’s not asking for the phone, the phone is reminded, something is not heard, or it’s just Wood has received a call... This is the most troublesome person, and it takes a lot of fake smiles to completely recover the account.
The following is a summary of some of the small coups, let me share with you.
1, straightforward
Dunning is not a bad thing, and there is no such thing as a whisper. The most effective way is to have something to say, don’t say sorry, or bend around.
2, different situations and different countermeasures
Before taking action, first understand the cause of the default. Is it negligence, or dissatisfaction with the product, is the funding is tight, or deliberate, should adopt different collection strategies for different situations.
3, directly find the initial contact
By the way, in the daily operation, the signing of the guest must be signed, leaving a phone number; if our employees are delivered to the other party, when the person is not in the room, the contents of the guest list must be remarked on the list, and the handy person will be compensated in the future. Sign, otherwise the customer will take the nose when they check out.
4. Don't make excessive behavior
When the dunning is angered, it is not advisable to find a way out of the air and even make excessive behavior. Once the skin is torn, the customer may go on and the collection will become more and more difficult.
5, don't be afraid of dunning and losing customers
Payment due is taken for granted. Fear of dunning causes customers to be unhappy, or losing customers, will only make customers insatiable and contribute to this bad habit. In fact, as long as the skills are used properly, it is entirely possible to use the collection as an opportunity to communicate with customers. Of course, if the customer insists on not paying, it is a big deal to lose the customer.
6, fast knife and broken messenger
Acting in a timely manner, timely suspension of supply, especially for the customer "no payment will not be paid" threat; otherwise it will only get deeper and deeper.
7, determine the exact time of collection
The time of collection is crucial, adhering to the principle of “regular collectionâ€. The longer the time drags, the harder it is to recover. Research by foreign agencies responsible for collecting funds shows that the difficulty of collecting payments depends on the age of the accounts rather than the amount of the accounts. Only 20% of the debts of more than 2 years can be recovered, and 80% of the debts within 2 years can be recovered. .
8. Adopt a competitive collection strategy
As long as the customer is still open, he has to pay the supplier. If you don't receive the money, he will definitely pay it to someone else. Suppliers who receive priority payment opportunities are usually companies that maintain long-term good business relationships and personal relationships with customers because no one wants to turn a face with friends.
9, the pursuit of money must have a spirit of chasing after
There must be a "drilling strength" in collecting money, and there must be a spirit of chasing after it. From the practice, the author explored the strategy of “three closely following†to the debtor (the business party, the person in charge of the charge, and the person in charge of finance), which is closely followed in the office, followed by the rest of the room, and immediately after work. On the way home. Although it is too much, it must be done! The dripping stone is worn, the wire saw is broken, and sometimes it also plays the role of "Kung Fu pays off".
10, collections should also be treated with courtesy
There must be "softness" in the collection. From a moral point of view, the money owed to others, the heart apologizes, and should deal with the creditors' concierges. But a lot of debt-paying units, some of them are old-fashioned to you, some are disdainful to you, and some even don't let you enter the door! The debt collectors have to condescend to go down, use the plan of the soldiers, and attack the heart. Say good words and warm words, lose a sincere smile, and implement "emotional investment" on the "three kinds of people", sincerely, and open for the stone.
11. The weapon that dares to come up with the law
Recourse to professional collectors or resort to the law. There are always some scammers and unreasonable customers who don't pay back their debts. It is no different from "speaking on the cows". It is often difficult to take normal methods of collecting money, and some very informal and even ingenious ways of collecting accounts have a miraculous effect. Therefore, when the collection is difficult, you can ask the “professional collectors†who have special collection ability and rich collection experience to collect the accounts. If this law still does not work, the only option left is to take the legal path directly.
The legal approach is the last resort, please cherish your credibility!
Editor in charge: Ge Hongyan
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