Customer Name: A Bank
Media Information:
The RAID system consists of 8 hard drives, running on Windows 2000 Server with NTFS partitioning. The total storage capacity of the array is 900GB.
Fault Description:
A problem occurred in the RAID setup, where one of the eight disks failed. This led to some directories being opened and displayed normally, but the integrity of the data was compromised. The customer noticed unusual behavior and contacted us immediately.
Data to be Recovered:
The primary data that needed recovery was the Oracle database files, which are critical for the bank's operations.
Data Recovery Process:
Upon receiving the call, our data recovery engineer arrived on-site as quickly as possible. After a thorough inspection and analysis, we discovered that one of the hard drives had been dropped for an extended period, causing physical damage and data corruption. The affected drive was carefully removed, and the remaining drives were analyzed and reconstructed. Through advanced recovery techniques, we successfully restored the Oracle database files without any loss of data.
Data Recovery Results:
The recovery was 100% successful. The customer was extremely satisfied with the outcome and the professionalism of our team.
Advice to Customers:
For large storage systems like RAID arrays, regular maintenance and careful monitoring are essential. If a failure occurs, avoid attempting to fix it yourself, especially if the data is critical. Always consult a professional data recovery service before performing any troubleshooting. This ensures that your valuable data is protected and can be recovered safely in case of hardware failure or other issues.
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