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"Signing a business contract can enjoy discounts, signing a store contract can only be purchased at the original price, but the consumer's late service and security are the same." A product salesperson told reporters. Although the current home market regulates product prices through multiple channels and creates a rational shopping atmosphere, the shift in consumer psychology may be relatively lagging behind. The sales personnel of individual enterprises seized the psychology of some consumers who are "hot to bargain" and bypassed the store to directly sign a business contract with consumers. While consumers meet the "discount" demand, they are likely to be unable to sign a contract with the store. Consumers enjoy the same consumer rights.
Store discovery
Sign the enterprise contract to enjoy the same treatment
The reporter recently came to a brand exhibition hall in the floor sales area of ​​the store. After reading the product, the price may exceed the budget. The brand salesperson said that there are two ways to enjoy the discount. The first way is to sign a business contract. She explained to reporters that the difference between the store contract and the enterprise contract is mainly because the former is stamped by both the store and the company, and the enterprise contract is only stamped by the enterprise. The reporter then asked if the store could still bear the corresponding responsibility if the after-sales problem occurred. The salesperson said that in fact, the product has quality problems. Even if the consumer finds the store, the store also solves the problem, so the enterprise contract and the store contract are not much different in nature.
Change store contract purchase information
Then the salesperson introduced the second discount method to the reporter. She said that she could sign the store contract, but need to change the data on the contract. She gave an example. The price of a certain type of floor is 100 yuan per square meter. If you buy 100 square meters, it costs a total of 10,000 yuan. However, they can change "100 square meters" to "90 square meters" on the contract "purchase square meters", and actually still ship on 100 square meters floor. Then the final price will become 9,000 yuan, saving 1,000 yuan, equivalent to a 10% discount, and at the same time enjoy the double protection of the store and the enterprise. In other floor brand showrooms, most salespeople said they could do so.
Only open receipts can enjoy preferential prices
Then the reporter encountered another merchant in the lighting sales area that can be “smart discountedâ€.
Sales staff told reporters that some products in the store can be discounted, and the discount rate is nearly 50%. However, the store contract could not be signed, so the reporter asked if the contract was signed. The salesperson shook his head and said that only one receipt would be signed, but the basic information of the purchased product would be clearly written, and the official seal would not be stamped on the receipt.
The reporter expressed concern about the quality problems of after-sales products. The salesperson said that if he is worried about quality problems, he suggests to sign a store contract, but "there is no such price on the price."
Business response
No business contract is allowed
For the practice of “changing the purchase information in the store contract to obtain the discountâ€, the consumer said that the psychological price always feels that the original price purchase is not cost-effective. Although the information is not filled in, but the store contract is signed, the store should also be responsible for the end. . For myself, it is a good thing to enjoy both the discount and the double protection of the company and the store.
The reporter called a floor company that was able to sign a business contract in the store. The person in charge of the Beijing area clearly stated that the company is not allowed to sign a business contract with the consumer. If such a situation occurs, the warehouse review will not pass. As for why the salesperson of the store has this, the person in charge said that it is not clear about this and needs to investigate and understand.
Consumer attitude
In response to the question "what kind of contract should be signed when purchasing home products," the reporter randomly interviewed 20 consumers who were buying products in the store during the weekend. After understanding the situation of several contracts, half of them chose According to the formal procedure, the store contract is signed, and one person chooses to sign the receipt. The remaining consumers all indicate that they can sign the store contract by signing the enterprise contract or changing the purchase information to obtain the preferential price.
Big brands have fewer after-sales problems
Consumers who sign a business contract or change the purchase information in a store contract generally believe that if they buy a well-known brand, they are not worried about the after-sales problem of the product. Because the chances of problems are small, the chances of encountering them are minimal. Moreover, even if there is a problem, the big brand will not destroy its credibility for a single business, and will be responsible for the after-sales. Therefore, it is not a bad idea to sign a business contract, and there are discounts to enjoy.
The store is closely related to the company
After-sales may lack impartiality
Some consumers have such doubts. Enterprises renting shops in their stores sell their own products. It can be said that there is a close cooperative relationship between them. The familiarity of each other is definitely higher than that of consumers, and for enterprises, consumers are after all Individuals, when encountering problems, have doubts about whether the store can be truly objective and fair as a third party.
Store view
Store to ensure problems
Get a fair solution
Ren Cheng, Vice President of the Real Estate Group
As a third party between enterprises and consumers, the store is in a completely neutral and more professional position. Once consumers have purchased quality products, the store can provide consumers with more professional opinions and prevent consumers from defending their rights with the company. Unnecessary disputes occurred during the process. If the consumer complains to the store after encountering the product quality problem, our staff will solve the problem in the presence of the enterprise, the consumer and the store.
If the consumer is still dissatisfied with the solution, he can sue the court. If the court decides that there is a problem with the previous practice, the store will share responsibility with the company. Therefore, consumers do not have to worry about the practice of favoring companies in the market.
After-sales service
Subject to the store contract information
Wei Yongqiang, deputy general manager of Lanjinglijia
The store contracts must be filed in the Contracts Section of the Trade and Industry Bureau to ensure their formality and impartiality. Corporate contracts are unknown in terms of formality and fairness. The practice of signing receipts, although it will specify the information on the purchase of products, but the store contract is not strict and formal, it is easy to have loopholes, and it can not take effect without the official seal.
After the consumer purchases the product at the store, if the company is unable to take responsibility or find the enterprise, the store is obliged to take responsibility for the consumer and compensate the loss caused by the consumer according to the specific situation. If the consumer does not sign a store contract, then in theory, the store does not have to bear responsibility for the consumer. Although the store can come forward to help coordinate, but because of the lack of contracts, the store lost its favorable binding force to the company. And if the consumer chooses to change the contract when purchasing the product, then the store can only solve the after-sales problem for the consumer based on the information on the contract.
Consumption tips
Purchase behavior must be completely true
When a consumer purchases a product, the purchase behavior must be true. This is specifically reflected in the purchase location, purchase quantity, purchase price and so on. If the purchase behavior is not true, it will affect the future rights protection, and consumers must take risks.
Buy brand products
Don't be lucky
Any branded product may have problems. Consumers should not be lucky at the time of purchase. In order to purchase products at a cheaper price, blindly believe in branded products, and sign non-standard contracts that are not guaranteed, once the product has quality problems, it is too late to regret.
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