FAQ: Personal Protection Equipment (PPE)

In our conversations with clients, we've noticed that certain questions tend to pop up quite frequently. Here's a list of those common queries along with detailed responses: --- **Frequently Asked Questions – PPE Buying Guide** **Q:** Have you worked with this vendor before? **A:** Due to the sudden surge in demand for PPE, many distributors have started offering these products almost overnight. However, this rapid transition has led some to face challenges when their PPE goods get held up at customs or turn out to be counterfeit upon arrival. Having over 15 years of experience in manufacturing and sourcing internationally, CustomUSB has thoroughly vetted our PPE manufacturers to guarantee authenticity and compliance with FDA or CE standards. Every certification we receive is cross-checked against the official FDA database to ensure its validity and currency. Moreover, we’ve taken additional steps by registering as an FDA-approved importer ourselves. This ensures seamless clearance at customs, allowing you to receive authentic PPE swiftly. --- **Q:** Are the PPE products I’m about to purchase genuine? **A:** While this is something you need to determine for yourself, it’s essential to approach with caution given the high demand. Unscrupulous vendors might exploit this situation by making exaggerated promises about availability and pricing. Remember the saying, "If it sounds too good to be true, it probably is." At CustomUSB, we only collaborate with reputable manufacturers who hold legitimate FDA and CE certifications. Some of these manufacturers are actively supporting Chinese medical facilities. Although this sometimes means our prices may be slightly higher, we believe the assurance of authenticity and timely delivery make us one of the most reliable options around. If you'd like to review any of our product certifications, feel free to ask—we’ll gladly provide them. --- **Q:** How do I verify whether the FDA certificates I received for my PPE are legitimate? **A:** The most effective method is to cross-reference the certificates using the FDA database: [https://www.accessdata.fda.gov](https://www.accessdata.fda.gov). If you can successfully locate the manufacturer or product you’re searching for, then you can trust the certificate. If no results appear, it’s advisable to seek out another supplier. --- **Q:** How can I confirm if my distributor/supplier is an FDA-registered company, and why does it matter? **A:** You can request proof from your distributor or supplier that they are registered with the FDA. They should provide their Owner/Operator Number, which you can then verify through the same FDA database mentioned earlier. Validating their registration reassures you that they are authorized to import medical supplies, reducing the risk of delays or confiscation at customs. If your supplier isn’t FDA-registered, it’s wise to choose a different partner. CustomUSB preemptively registered with the FDA before launching our PPE offerings. We did so to ensure smooth processing and avoid unnecessary delays in delivering critical supplies. You can confirm our registration status [here](https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfRL/rl.cfm?rid=249303). --- **Q:** Why does it take longer than a week to receive my PPE products? **A:** Manufacturers are ramping up production to meet global demand, sometimes churning out hundreds of thousands of units within just two to three days. Despite this, several factors contribute to delays in getting these vital items into the hands of users worldwide. Besides issues related to missing certifications, the primary bottleneck lies in securing air freight capacity. Eighty percent of international shipments rely on commercial airlines, yet travel restrictions due to the pandemic have drastically reduced flight options, thereby increasing overall transit times. At CustomUSB, we maintain complete transparency regarding our lead times. We prefer to disclose the full door-to-door timeline rather than just the manufacturing duration because we believe honesty builds trust. Our typical lead times range between 10 to 20 days, which we consider highly competitive in the market. To further expedite delivery for our most sought-after PPE items, we're working on stocking inventory in Buffalo Grove, Illinois, so we can fulfill orders within 24 hours. --- If you have further questions or concerns, don't hesitate to reach out to us directly via email or phone. We’re here to assist! --- Let me know if there’s anything else you’d like adjusted!

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