Manufacturer responds to beverage bottle cap groove design

The two bottles of the Wahaha Nutrition Express line were sold because the bottles had worms on their necks. They were asked by consumers to discuss the matter. This made Ms. Zou, the owner of the store, very depressed.

Ms. Zou opened a store in Fangjiabang Village, Menlou Town, Fushan District, and has been operating with integrity. On the evening of the 2nd, a consumer took a bottle of original Wahaha nutrition fast line bought from the shop and got on the door. After unscrewing the cover, it was found that there was a small insect on the inner wall of the bottle, and a return was required.

On the afternoon of the 6th, the reporter called the Wahaha Group's after-sales service phone. Its staff explained that because the nutrient cap design has a groove, it may be due to the store's improper preservation that causes the eggs to enter. "We will send someone to deal with it immediately. As long as it is our original product and it is a product quality issue, we will follow the company's procedures."

Ms. Zou took a look at the drink and the situation was indeed what the consumer said. However, the production date of this batch of nutrition express line is September 27, 2011, and the shelf life is 9 months. It is still earlier than the expiration date. When this happened, Ms. Zou joyfully returned the goods to the other party.

On the 4th, another consumer took the pineapple-flavored express line just bought from Ms. Zou to find the door. The problem of bugs was found on the inside of the bottle mouth. The second bottle is dated August 4 and is also within the warranty period.

"People want a saying. I said that I can only give him 4 yuan. If I don't agree, I have to wait for the manufacturer to solve it. He took the bottle of nutrition." Ms. Zou said.

On the morning of the 6th, the reporter saw Ms. Zou’s shop to see the original nutrition express line returned by the customer. Because the insects had fallen into the drink, Ms. Zou poured out a bowl and poured out the drink. She then spooned out one of the insects and showed it to the reporter. The length of the insect body is only a few millimeters and the volume is very small. If you do not look carefully, it will not come out.

Ms. Zou said that after the first bottled worm incident, she dialed the manufacturer's phone number according to the bottle's after-sale hotline. The manufacturer also promised to send mediation. After mediating the staff, they refused to return Ms. Zou and were only willing to transfer the goods. This makes Ms. Zou very dissatisfied. "This product has a problem. It also caused a great loss to me. I just don't want to sell it, and I haven't asked for compensation. Why don't you give me back?" The two sides finally broke up. The second time Ms. Zou called the after-sales hotline, but this time the other party did not send staff again.

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